Frequently Asked Questions

Why does my WiFi adapter lose connection when AirMagnet Survey PRO is started?
On startup, Survey PRO will take control of the adapter(s) selected for use; this will disconnect the adapter(s) connections in Windows.

Why is the version of Survey PRO that downloads from My Registered Products in My AirMagnet different from the Product Version column?
The version that downloads will be the latest version available at the time AllyCare support was still valid; this is indicated by the date shown for Service End.

Where can I find the User Guide for Survey PRO?
Click the 'DOCUMENTATION' button or 'DOCUMENTS/DRIVERS' link in My AirMagnet to find current and past User Guides as well as Release Notes.
Additionally, the User Guide can be found as a PDF in the Survey PRO installation directory:
C:\Program Files (x86)\AirMagnet Inc\AirMagnet Surveyor

The WiFi adapter driver did not install with Survey PRO and the software will not start; how do I install the driver?
See 'Common Issues and General Troubleshooting' section below for instructions.

Does the Viewer have to be installed on the same system as Survey PRO?
No, the Viewer is intended to be installed on a separate system from Survey PRO to review survey data. Viewer is available to customers who have current AllyCare support.

Why is survey data not collected continuously while walking?
Check the selection for 'Sampling options' here: File > Configure > Settings tab <or> Configure/Gear icon (in Toolbar) > Settings tab
'Auto sampling through path' is used to collect data continuously, while 'Sampling on click only' will only collect data when the user clicks/taps to indicate the map position.

Common Issues and General Troubleshooting

Installation instructions for the WiFi adapters (addresses the following errors):
'No valid license detected on your system.'
'Wireless LAN card not detected.'
'AirMagnet has detected an incompatible version of the installed driver for the 802.11 a/b/g/n USB adapter.
Would you like to install the correct version?'

Automated WiFi driver install for 802.11 a/b/g/n adapter:
1. Navigate to the following directory:
C:\Program Files (x86)\AirMagnet Inc\AirMagnet Surveyor\USBabgnDriverInstaller
2. Run the 'setup' executable.
3. Click 'Next' then accept terms, click 'Next' then 'Install' and 'Finish'.

Manual WiFi driver install for 802.11 a/b/g/n adapter:
1. Right-click the Windows Start button, select Device Manager.
2. Expand 'Network Adapters' and select the correct adapter (ORiNOCO).
3. Navigate to Driver tab and Uninstall Device > Check option for 'Delete the driver software for this device.'
4. Remove the adapter and re-seat it; ignore any Windows messages about drivers.
5. In Device Manager, select Action > Scan for hardware changes
6. Select the adapter (it may show under 'Other devices' now).
7. Navigate to Driver tab and select Update Driver.
8. Select 'Browse my computer...' option, the select this path: C:\Program Files (x86)\AirMagnet Inc\AirMagnet Surveyor\USBabgnDriverInstaller\files
9. Click OK, then Next.
10. Confirm 'Driver Provider' shows as NetAlly in the Driver tab for the device, and retry starting AirMagnet.

Automated driver installation for 802.11ac adapter:
1. Navigate to the following directory:
C:\Program Files (x86)\AirMagnet Inc\AirMagnet Surveyor\NTCTUSBDriverInstaller
2. Run the 'setup' executable.
3. Select 'Yes...' or 'No...' to restart, then 'Finish'.